Return and Refund Policy

INNER GLOW & LEGACY STUDIO
Effective October 28, 2026

Return eligibility depends on the product type. Nothing in this policy limits rights that cannot be limited under applicable consumer law.

Eligible physical products

You may request a return within 30 calendar days after delivery if the item is unused, unworn, unwashed, in its original condition, and includes its original packaging, tags, accessories, and proof of purchase where applicable. Contact us before sending anything back. We will provide return instructions and the correct return address; please do not send items to an address without our approval.

For change-of-mind returns, you pay return shipping unless we say otherwise or applicable law requires otherwise. Original shipping charges are generally non-refundable for change-of-mind returns.

Print-on-demand apparel

Apparel made to order cannot be returned or exchanged for a change of mind, a size or color selected at checkout, or personal style preference. Please check each listing and size chart before ordering. If an item arrives damaged, defective, misprinted, or incorrect, contact us promptly, preferably within 30 calendar days after delivery, with your order number and clear photos. We will review the issue and provide an appropriate remedy, which may include a replacement or refund.

Digital products

Digital downloads, including journals, planners, guides, workbooks, and templates, are generally final sale once access or delivery has been provided. If a file is missing, corrupted, inaccessible, or materially different from its description, contact us. We will try to correct the issue or provide a working replacement; if it cannot be resolved, an appropriate refund or other remedy may be provided.

Personal-care products

For hygiene reasons, opened or used bath, body-care, eye-care, and similar personal-care products cannot be returned for a change of mind. Unopened and unused eligible products may qualify under the standard physical-product return terms above. Damaged, defective, or incorrect items are handled separately.

Partner-supplied products

Some products are fulfilled by independent suppliers, including Shopify Collective partners. Contact INNER GLOW & LEGACY STUDIO before returning an item. Return addresses and handling steps may vary by supplier.

Order cancellations

Contact us as soon as possible to request an order change or cancellation. We will try to accommodate requests before fulfillment or print-on-demand production begins. Once processing or production has started, cancellation may no longer be possible.

Refunds

After an eligible return is inspected or a refund is approved, we issue the refund to the original payment method, typically within 10 business days. Your bank or payment provider may take additional time to post it.

Delivery issues

If we cannot ship an order within the timeframe promised at checkout, we will notify you and provide the cancellation or refund options required by applicable law.

Contact us

For return, refund, damaged-item, or order help, email glow@innerglowlegacystudio.com, include your order number and do not mail a return until we have sent you instructions.